Dear Mr. Malsch,
Rainy Day Basement provides excellent service.
But first there was pain – the pain of worry once we were aware of a leaking foundation and all the attenuating problems.
Last October was our “moment of truth” and I phoned your Arlington office. From the first phone call until this past Tuesday, July 18th, every contact with your company has been professional, helpful, patient and empathetic.
Fortunately, I’ve never had to deal with leaking crawl spaces etc., so when it became an issue for us, I was overwhelmed. I knew it was serious and couldn’t be put on hold, but where to start? What would really fix the problem? Most importantly, who to trust? I knew I wanted a company that would complete the repair; I did not want to be the project supervisor. I found your website and gave you a call.
The office staff was patient and empathetic. I felt as though she truly heard about my issue and, just as importantly, my worry. Next, Delano Berry made a thorough assessment, complete with photos and diagrams. He sat and explained repeatedly as I kept asking questions. In fact, after sleeping on the issue, I had more questions and he stopped by on a Sunday to meet with us again. He never pressured us.
We decided to proceed, a start date was set (right before Christmas) and so it began. Each day the installers were here they never stopped working. When it was all done, I requested that someone come out and review the work. While our crawl space is 6-feet high, we don’t have stair access and I didn’t feel I could get down there. Besides, how would I know if work had been performed correctly.
There was some lag tie as I searched for an electrician to complete the electrical part. Ki Electric was great, though busy, and we had to wait. Once that was completed, I again phoned to have someone verify that the electrical was in good order.
And that is when I met Russ Dyer. What a guy! He came and made a thorough inspection of all the work done. While the electrical was good, he felt some of the original finish work was not quite as it should be. He spent two days “touching up” every little thing he felt needed attention. We so appreciated his determination to see the job done to completion.
Finally, by late January everything was up and running. Unfortunately for me, the dehumidifier was located directly under our master bedroom and every time it ran, which is often at night, I could hear it grumble. Now that it’s July, I thought surely that thing won’t run so often, but I was mistaken. July 17th, I phoned and requested that someone come out and check that the dehumidifier was running correctly. Tuesday, Russ phoned to let me know when he would be out. Again, he doesn’t quit until the job is done and done well. After verifying that the dehumidifier was functioning properly, he moved it. While down there he also checked out the perimeter and found where rodents had chewed through the insulation material in 3 of the air gaps and he back filled those.
That night I slept like a baby.
This is a long letter, but without knowing the process from a customer’s perspective I don’t think you can appreciate the quality of work your staff performs. It was an expensive job, but we feel that our water issues have been handled. After this wettest of winters, all is dry! Yay us! Yay you!
Sincerely, Mary Lou D.
Mary Lou & David D. of Arlington, WA