Testimonials

Testimonials for Rainy Day Basement Systems

"It has been the best home improvement I have made on my house since I bought it. I used to be totally afraid, every time it would rain, my basement would flood, and since the put the basement system in, I not only not worry anymore, but I actually enjoy the sound of the rain again...my whole house smells better, everything is dry, everything works in order, and the customer service has been just absolutely unmatched. Anytime I have a question or concern, they are super quick to get back to me, super quick to take care of me, can't recommend them enough."
Alex S. of Sedro-Woolley, WA
Thursday, June 23rd
I have been completely impressed with how everyone at Rainy Day has communicated with us about everything they planned to do. From the first sales call until the final day of work. Everyone went out of there way to make sure we knew what to expect next. The operations manager came out at the beginning of the project, and a job this big is definitely a project and went over the work one more time and gave us a rough schedule on when they expected to get the work done. He also kept us updated on the crews schedule on a daily basis because they were facing some unexpected weather challenges due to snow in the area. We had a couple of crews involved in the project and the foremen of each crew made sure we knew just what they were going to be doing that day when they arrived and then what they had accomplished just before they left in the evening. The only thing I would like to see is to have the operations manager come by one last time after the work was completed and inspect the final installation. I recently had a new roof put on by a small roofing company in the area and after the job was completed the owner of the company came out and inspected the work and found a few (very few) items he thought needed correction and had someone come out and fix them. I really appreciated that extra care since I am far from an expert on roofing. The same applies here with the crawlspace and the Rainy Day material. I'm far from being an expert on this part of our home so one last look at the work by someone who is would be awesome. Bottom line is I think the system should be very helpful in controlling both moisture in the crawlspace and therefore the house and in controlling rodents that are a constant issue when you live in a rural area with woods and fields surrounding the house.
Sherman B. of Sultan, WA
Tuesday, March 17th
Testimonial Photo by Darlean and Tim W.
Dear Dan, My husband and I would like to take this opportunity to thank you for the wonderful work you and your crew have recently done for us. I can honestly say this is the best home improvement investment we have ever made! Your Rainy Day Basement Systems crew is the most professional group we have ever hired. Their respect for our home and privacy was very reassuring and the quality of their work was truly insurmountable. Our eight years of problematic crawlspace issues is finally over! Rainy Day Basement was able to resolve water issues that two other companies could not. I can now sleep much better knowing that I have a clean, dry and rodent free space beneath my home. We are ever so grateful and will be recommending this work to family and friends for years to come.
Darlean and Tim W. of Monroe, WA
Tuesday, January 3rd
Looks great, nice clean work. Dan seemed trustworthy. Trusted our referral also. Happy with the job :)
Renee and Patrick M. of Arlington, WA
Thursday, October 6th
They did a great job! VERY satisfied! In the past few months, we’ve had heavy snow, snowmelt, and rain, and we haven’t had a single problem with flooding in the basement. It looks like the problem is fixed once and for all!
Marli and Chris B. of Arlington, WA
Thursday, October 6th
Testimonial Photo by Mary Lou & David D.
Dear Mr. Malsch, Rainy Day Basement provides excellent service. But first there was pain – the pain of worry once we were aware of a leaking foundation and all the attenuating problems. Last October was our “moment of truth” and I phoned your Arlington office. From the first phone call until this past Tuesday, July 18th, every contact with your company has been professional, helpful, patient and empathetic. Fortunately, I’ve never had to deal with leaking crawl spaces etc., so when it became an issue for us, I was overwhelmed. I knew it was serious and couldn’t be put on hold, but where to start? What would really fix the problem? Most importantly, who to trust? I knew I wanted a company that would complete the repair; I did not want to be the project supervisor. I found your website and gave you a call. The office staff was patient and empathetic. I felt as though she truly heard about my issue and, just as importantly, my worry. Next, Delano Berry made a thorough assessment, complete with photos and diagrams. He sat and explained repeatedly as I kept asking questions. In fact, after sleeping on the issue, I had more questions and he stopped by on a Sunday to meet with us again. He never pressured us. We decided to proceed, a start date was set (right before Christmas) and so it began. Each day the installers were here they never stopped working. When it was all done, I requested that someone come out and review the work. While our crawl space is 6-feet high, we don’t have stair access and I didn’t feel I could get down there. Besides, how would I know if work had been performed correctly. There was some lag tie as I searched for an electrician to complete the electrical part. Ki Electric was great, though busy, and we had to wait. Once that was completed, I again phoned to have someone verify that the electrical was in good order. And that is when I met Russ Dyer. What a guy! He came and made a thorough inspection of all the work done. While the electrical was good, he felt some of the original finish work was not quite as it should be. He spent two days “touching up” every little thing he felt needed attention. We so appreciated his determination to see the job done to completion. Finally, by late January everything was up and running. Unfortunately for me, the dehumidifier was located directly under our master bedroom and every time it ran, which is often at night, I could hear it grumble. Now that it’s July, I thought surely that thing won’t run so often, but I was mistaken. July 17th, I phoned and requested that someone come out and check that the dehumidifier was running correctly. Tuesday, Russ phoned to let me know when he would be out. Again, he doesn’t quit until the job is done and done well. After verifying that the dehumidifier was functioning properly, he moved it. While down there he also checked out the perimeter and found where rodents had chewed through the insulation material in 3 of the air gaps and he back filled those. That night I slept like a baby. This is a long letter, but without knowing the process from a customer’s perspective I don’t think you can appreciate the quality of work your staff performs. It was an expensive job, but we feel that our water issues have been handled. After this wettest of winters, all is dry! Yay us! Yay you!   Sincerely, Mary Lou D. 
Mary Lou & David D. of Arlington, WA
Friday, July 28th
Satisfied so far. Your crew was polite, informative, considerate, hardworking, efficient. They were helpful and addressed our concern and questions. Showed exactly what our needs were and how they would be addressed. Loved the crew. We were presented with what needed to be done, proof, and solutions to our needs so knew what was expected and how it would be completed.
Alan and Kristy B. of Arlington, WA
Monday, November 27th
Testimonial Photo by Andrew M.
Zach was very informative, polite, and helpful. Installation crew was very hard working, clean and helpful. So nice and clean down in the crawl space and no debris or mess left anywhere. I chose Rainy Day for a more modern solution!
Andrew M. of Burlington, WA
Tuesday, October 25th
Testimonial Photo by Terry W. & Dennis I.
Dear Rainy Day people, We are so pleased with our crawl space insulation. It's been almost a month now and we have noticed a difference. It's a subtle thing, but the house seems to hold the heat better and the air inside seems cleaner. We expect the improvement to be even more noticeable as the days and nights grow colder. We learned a lot from Lawrence Janesky's book, “Crawl Space Science. We haven't given much thought to the question of humidity before. Now we have been alerted, and we just bought a new hygrometer so we can see what's happening. I always thought our house was pretty dry, but so far it looks like it's hovering in the high range of ideal temperature, around 60% when it's around 80% outside. We'll watch and see what happens this winter and next spring. It's nice to know about the SaniDry system in case we want to install one later on. In all, we had a great experience with your team. Office staff was friendly and helpful. Zachariah came out to our place to design the system and give us an estimate. He kept us informed about what could be done and why. Daniel and his crew did an excellent job in just two days. Rosalino and Juan deserve extra credit for spending a whole day in our musty, dusty crawl space cleaning everything out. Jordan joined the crew for the actual installation work the next day. Daniel oversaw everything, replaced a ladder for us, took photos, and kept us informed. By the end of the second day, the installation was complete, the whole area was cleaned up, and the house and yard looked just as it did before. We are very impressed with your team. good work! Many thanks to everyone on the Rainy Day team. Yours sincerely, Terry W. & Dennis I.
Terry W. & Dennis I. of Arlington, WA
Thursday, October 12th
Testimonial Photo by Robert and Barbara B.
To The Whole Team at Rainy Day:We are writing to you to tell you how pleased we are with your company!Jean-Paul did a great job explaining all the services that you had to offer. He was very patient with some upgrades we decided on after we signed the contract. He always got back to us promptly. Just overall a great guy to deal with! We were so impressed with him that we did not even shop around to any other companies.Scheduling was easy with Niki. She is always very pleasant to deal with on the phone.Jessica was very friendly and helpful with our changing contract with some upgrades.The team that came out consisted of at times Wyatt, David Nush, Josh, and Derek. They were all very professional, energetic, helpful, did a great job keeping the job site tidy, and moving forward.David Nush was very patient with our questions. He did a great job explaining the process to us and what was going to happen each day. He made the process run smoothly every day.We had some concerns with the noise level on the SaniDry Sedona was installed and we happened to be at The Home Show last weekend which you guys had a booth at. We spoke to Zachariah Milligan. After listening to us he instructed us to contact Niki to get someone out to check out the system. He also did a great job answering some lingering questions.We called first thing today and Niki had Daniel Mcllvain give us a call. He came out to inspect our system. He made some minor adjustments. He also explained the system to us a bit better.Overall from start to finish, we are very extremely pleased! Sincerely;Robert and Barbara
Robert and Barbara B. of Arlington, WA
Thursday, May 9th
I'm in Alger, and a gentleman named Zach came here today. I am so grateful for all the information that you sent ahead of time. I studied it the best I could, and Zach was so patient, so magnificent, so incredibly informative, and showed me all kinds of stuff on his computer screen. It'll probably take me like years to do the best that I can do with everything that needs to be done, but I have never had a workman come out here that was so gracious, understanding, and completely taken in by what needs to be done and forwarding that information to a gal that only picks up fabric colors and materials and stuff like that. Totally out of my element with this stuff, but he made it simple so that I can make a really good decision. Thank you so much for sending him to me. Thank you for everything that you guys do. You're really part of the solution.
Denise Z. of Sedro-Woolley, WA
Thursday, July 13th
VERY satisfied. Thank you! Professional, courteous and friendly; a top-notch crew. All experiences were pleasant.
Cindy and Bob S. of Lake Stevens, WA
Tuesday, July 21st
We were very pleased with the crew. Jerry had a “teacher’s heart” as he explained everything to me. He was very knowledgeable. Also, I was thrilled that they went above and beyond what was contracted in helping me design and dig the outlet trench. Dan you run a fantastic operation! Thanks!!!  
Jeff and Elizabeth T. of Snohomish, WA
Tuesday, July 7th
I appreciated Kirsten's background in home inspection, her thoroughness in evaluating, and explaining details to me. Daniel and his crew were awesome! They were always on time, communicative, explained daily work with photos, and did great work. They all deserve a raise/ extra bonus! My house and crawl space was spotless at the end of their work. I chose to work with Rainy Day because of the response time to have someone come out after my initial call; the thoroughness of inspection detailed work suggestions & transparency of cost. 
Sharene P. of Snohomish, WA
Wednesday, January 3rd
Testimonial Photo by Bennie R.
I want to applaud your company, especially the management, because the attitude of the men have to have been passed down to them.  From Jess, to Ryan, to Kevin, Daniel, Zach, I get the feeling that they do want to do the best for their customers. These people are an asset to any company. Daniel and Zach made me feel that I chose the right company.  Thank you, Bennie R.  
Bennie R. of Snohomish, WA
Tuesday, January 19th
Total testimonials : 380