Testimonials for Rainy Day Basement Systems

I have been completely impressed with how everyone at Rainy Day has communicated with us about everything they planned to do. From the first sales call until the final day of work. Everyone went out of there way to make sure we knew what to expect next. The operations manager came out at the beginning of the project, and a job this big is definitely a project and went over the work one more time and gave us a rough schedule on when they expected to get the work done. He also kept us updated on the crews schedule on a daily basis because they were facing some unexpected weather challenges due to snow in the area. We had a couple of crews involved in the project and the foremen of each crew made sure we knew just what they were going to be doing that day when they arrived and then what they had accomplished just before they left in the evening. The only thing I would like to see is to have the operations manager come by one last time after the work was completed and inspect the final installation. I recently had a new roof put on by a small roofing company in the area and after the job was completed the owner of the company came out and inspected the work and found a few (very few) items he thought needed correction and had someone come out and fix them. I really appreciated that extra care since I am far from an expert on roofing. The same applies here with the crawlspace and the Rainy Day material. I'm far from being an expert on this part of our home so one last look at the work by someone who is would be awesome. Bottom line is I think the system should be very helpful in controlling both moisture in the crawlspace and therefore the house and in controlling rodents that are a constant issue when you live in a rural area with woods and fields surrounding the house.

Dear Dan, My husband and I would like to take this opportunity to thank you for the wonderful work you and your crew have recently done for us. I can honestly say this is the best home improvement investment we have ever made! Your Rainy Day Basement Systems crew is the most professional group we have ever hired. Their respect for our home and privacy was very reassuring and the quality of their work was truly insurmountable. Our eight years of problematic crawlspace issues is finally over! Rainy Day Basement was able to resolve water issues that two other companies could not. I can now sleep much better knowing that I have a clean, dry and rodent free space beneath my home. We are ever so grateful and will be recommending this work to family and friends for years to come.

They did a great job! VERY satisfied! In the past few months, we’ve had heavy snow, snowmelt, and rain, and we haven’t had a single problem with flooding in the basement. It looks like the problem is fixed once and for all!

Satisfied so far. Your crew was polite, informative, considerate, hardworking, efficient. They were helpful and addressed our concern and questions. Showed exactly what our needs were and how they would be addressed. Loved the crew. We were presented with what needed to be done, proof, and solutions to our needs so knew what was expected and how it would be completed.

Dear Mr. Malsch, Rainy Day Basement provides excellent service. But first there was pain – the pain of worry once we were aware of a leaking foundation and all the attenuating problems. Last October was our “moment of truth” and I phoned your Arlington office. From the first phone call until this past Tuesday, July 18th, every contact with your company has been professional, helpful, patient and empathetic. Fortunately, I’ve never had to deal with leaking crawl spaces etc., so when it became an issue for us, I was overwhelmed. I knew it was serious and couldn’t be put on hold, but where to start? What would really fix the problem? Most importantly, who to trust? I knew I wanted a company that would complete the repair; I did not want to be the project supervisor. I found your website and gave you a call. The office staff was patient and empathetic. I felt as though she truly heard about my issue and, just as importantly, my worry. Next, Delano Berry made a thorough assessment, complete with photos and diagrams. He sat and explained repeatedly as I kept asking questions. In fact, after sleeping on the issue, I had more questions and he stopped by on a Sunday to meet with us again. He never pressured us. We decided to proceed, a start date was set (right before Christmas) and so it began. Each day the installers were here they never stopped working. When it was all done, I requested that someone come out and review the work. While our crawl space is 6-feet high, we don’t have stair access and I didn’t feel I could get down there. Besides, how would I know if work had been performed correctly. There was some lag tie as I searched for an electrician to complete the electrical part. Ki Electric was great, though busy, and we had to wait. Once that was completed, I again phoned to have someone verify that the electrical was in good order. And that is when I met Russ Dyer. What a guy! He came and made a thorough inspection of all the work done. While the electrical was good, he felt some of the original finish work was not quite as it should be. He spent two days “touching up” every little thing he felt needed attention. We so appreciated his determination to see the job done to completion. Finally, by late January everything was up and running. Unfortunately for me, the dehumidifier was located directly under our master bedroom and every time it ran, which is often at night, I could hear it grumble. Now that it’s July, I thought surely that thing won’t run so often, but I was mistaken. July 17th, I phoned and requested that someone come out and check that the dehumidifier was running correctly. Tuesday, Russ phoned to let me know when he would be out. Again, he doesn’t quit until the job is done and done well. After verifying that the dehumidifier was functioning properly, he moved it. While down there he also checked out the perimeter and found where rodents had chewed through the insulation material in 3 of the air gaps and he back filled those. That night I slept like a baby. This is a long letter, but without knowing the process from a customer’s perspective I don’t think you can appreciate the quality of work your staff performs. It was an expensive job, but we feel that our water issues have been handled. After this wettest of winters, all is dry! Yay us! Yay you!   Sincerely, Mary Lou D. 

Zach was very informative, polite, and helpful. Installation crew was very hard working, clean and helpful. So nice and clean down in the crawl space and no debris or mess left anywhere. I chose Rainy Day for a more modern solution!

I'm in Alger, and a gentleman named Zach came here today. I am so grateful for all the information that you sent ahead of time. I studied it the best I could, and Zach was so patient, so magnificent, so incredibly informative, and showed me all kinds of stuff on his computer screen. It'll probably take me like years to do the best that I can do with everything that needs to be done, but I have never had a workman come out here that was so gracious, understanding, and completely taken in by what needs to be done and forwarding that information to a gal that only picks up fabric colors and materials and stuff like that. Totally out of my element with this stuff, but he made it simple so that I can make a really good decision. Thank you so much for sending him to me. Thank you for everything that you guys do. You're really part of the solution.

VERY satisfied. Thank you! Professional, courteous and friendly; a top-notch crew. All experiences were pleasant.

We were very pleased with the crew. Jerry had a “teacher’s heart” as he explained everything to me. He was very knowledgeable. Also, I was thrilled that they went above and beyond what was contracted in helping me design and dig the outlet trench. Dan you run a fantastic operation! Thanks!!!  

I appreciated Kirsten's background in home inspection, her thoroughness in evaluating, and explaining details to me. Daniel and his crew were awesome! They were always on time, communicative, explained daily work with photos, and did great work. They all deserve a raise/ extra bonus! My house and crawl space was spotless at the end of their work. I chose to work with Rainy Day because of the response time to have someone come out after my initial call; the thoroughness of inspection detailed work suggestions & transparency of cost. 

Crawl space looks great and smells good too! Kevin is such a hard worker. He worked by himself for several days.

I felt the need to comment more than a basic questionnaire. (Besides, my penmanship really sucks.) I would have to say this experience was exceptional. From making the initial appointment with Niki Sibon, I was really impressed with the professionalism and the willingness to start the process. The brochure exhibited the quality of the products and what the possibilities were. (It was a bit overwhelming.) Meeting with the Design Specialist Chris Hayes, who was willing to listen to my concerns, was enlightening. Upon inspection of the crawl space, it was evident to me my concerns were alleviated but at the very minimum, getting the crawl space cleaned up and a new vapor barrier applied furthered my "peace of mind." On the day of the project (Jan 25), I was really impressed with the crew – Foreman David Nush and associates Derick and Joshua. They were cordial and professional. It was obvious they came ready to work, taking care to ensure the floor and surround furniture to the crawl space access was protected with heavy-duty paper and plastic sheeting. There was no wasted time or effort. To me, the project might take some time, but they had the crawl space cleaned out, the new vapor barrier laid out, and the areas cleaned up in about 90 minutes. I will wholeheartedly recommend your company and quality of work to anyone who might inquire. In all honesty, I didn't know what to expect, but the entire process was seamless, transparent, and although a bit spendy, quality work that is complete and fast is worth the "peace of mind" it brings. Please thank everyone involved with the project; they were all excellent. Regards, Frank C. Bothell, WA

Extremely satisfied! When I called, my questions were courteously and quickly answered. Ed did not pressure me, answered all my questions and printed out the estimate the day we met. They (Tony, Vladimir, Donny and Tyler) worked with a smile on their face and so hard.